Butts in the Seat, by Ree Miller
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Butts in the Seat, by Ree Miller
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Did you ever work in a call center? Or any kind of office environment? And thought, at least once or twice, “This is just ridiculous?” This book is for you. “Butts in the Seat” is set in a fictional call center, Pharma Connection Resource (PhCR). The company is rife with politics, conflicts, cliques, drama, tedium, and senseless policies. We get to know Chrissy, the capable account manager, whose directness is not universally appreciated; frustrated marketing director Lisa, who’s trying to hang in until she can take early retirement; Patty, the much-loved receptionist; Eve, the ambitious art history major who has a connection to bloviating CEO Tom; Jack, the money-focused call center director disliked by many; and the in-over-her-head EVP Ellen, who may or may not be having an affair with Jack. And then there’s the call center staff—including telephone agents, some of whom are nurses, some of whom are called POAs (Plain Old Agents); Noreen, the tough but fair call center manager; and supervisor Josh, who is on leave at the start of the novel after being attacked by POA Trevor with a baseball bat after a feedback session gone wrong. An added element is that PhCR is hired by pharmaceutical companies to handle consumer calls on their behalf; we meet a few of their clients and prospective clients—the distrustful and impossible-to-please Clarissa, the alien-like George, the blame-spewing Chip, the tough-as-nails Nancy, who once threatened to rip a little boy’s foot off, and a bean counter who looks remarkably like Rowan Atkinson, Mr. Bean himself. There are twists and turns throughout, and a satisfying surprise at the end.
Butts in the Seat, by Ree Miller- Amazon Sales Rank: #3163926 in Books
- Published on: 2015-07-28
- Original language: English
- Number of items: 1
- Dimensions: 8.00" h x .87" w x 5.25" l, .88 pounds
- Binding: Paperback
- 384 pages
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Most helpful customer reviews
1 of 1 people found the following review helpful. pulls them out up and out for you to consider now from a distance and through her very funny, very spot-on By Zane Safrit You’re not alone. You think you are, sitting in your cubicle, handling call after call, navigating through a maze of dystopian, nonsensical policies and scripts. But you’re not. Your numbers are legion.And, Ree Miller has captured your Lord of the Flies office culture in her book Butts in the Seat.You’ve read those stale movie reviews that blast “You’ll laugh, you’ll cry” ...? Well, you won’t when you read it. You’ll only only laugh, out loud, often. Okay some of the laughs will come from the pain of memories you thought you’d suppressed so deep that no amount of coffee, alcohol, or enhanced interview techniques would ever uncover. But, , pulls them out up and out for you to consider now from a distance and through her very funny, very spot-on, lens.I started to collect my favorite lines but there were too many. Two or three every page. However, this one stands out:She walks to the reception area, subtly transitioning from a regular person to a Client Services Stepford wife. Her face becomes serene, her posture erect. She looks unhurried, unworried, unhassled."Client Services Stepford wife." Oh. Snap. Now, for the PC-crowd ms. is generous, dare I say fair and balanced, in her appreciation of the genders and all flavors.Skip the pastry and buy her book. Then read it instead of eating the pastry with your next caffeine-laced drink. The two, her humor and your caffeine, will deliver more hope and inspiration and perspective than any $1000 a pop, er person, motivational, live your dream, pinkie promise, click your heels and say “there’s no place like work” seminar. Or webinar (gag).
0 of 0 people found the following review helpful. It's Performance Evaluation Time (Chapter 95) By ahhmericanwoman I received a free copy of this book in exchange for an honest review.This book is about 100 days in the life of a call center. Specifically, it's the recently renamed “Pharma Connection Resource”, or more commonly called by the acronym “PhCR”. (Sound that out. Yep. That's right.) The author is fond of acronyms. The book is filled with them. There's LEAPS - Let's Eat And Please Share, weekly breakfast meetings in which the managers share ideas and feelings along with their food. SOPs, or Standard Operating Procedures. YOM – Your Opinion Matters. Lots of acronyms. Somewhat funny and somewhat overdone.Being a call center, there are lots and lots of characters. Almost every time a new one is introduced, it is said they look like someone somewhat famous - Marisa Tomei, Tab Hunter, Stephanie Seymour, Deborah Kerr, Diahann Carroll, Julianne Moore, to name a few. I've heard of some of these people, but not in the last 30 years. It might have been funnier if well known, modern day stars were used instead. There were so many characters, I had a really hard time trying to keep track of who was who, and at one point wished I had created myself a 'cheat sheet' to keep track of them all. And they had lots of meetings. Almost every chapter was about a different character or meeting.Anyway, once I got about halfway through the book, I finally started learning who everyone was and what the chain of command was, and things fell into place easier. There were a few times things were mildly funny to me, but never laugh out loud funny.I really tried to love this book. I spent most of my working life in corporate environments (but not call centers), so I have a pretty good idea of how much of a crazy jungle places like that can be. And I thought that I would be able to identify with this a lot more, but I just didn't. It's called “Butts In The Seat” because of the high turn over rate at the company, and their constant challenge to be fully staffed with butts in the seat. It was a challenge keeping my butt in the seat, too. It just didn't have me riveted in place dying to know what would happen next It was an okay read, but not great.
1 of 1 people found the following review helpful. Amusing stories but... By Jay The stories are pretty amusing, but the writing is terrible! There are so many basic grammar and spelling mistakes that I actually find them to be distracting. Someone probably should have proofread this book before publishing it!
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